Monday, January 02, 2006

Where do you draw the line?

IT, End Users, IT, End Users. Lets see.. if you work in an end user environment, where your job scope is predominantly influenced by the business of your organization, I'll bet my last dollar that some where along the way you have at least encountered a situation where by you were required to drill down to the business operations to help out, from an "IT Perspective", even though your employment letter states you are required to perform your duties within the IT scope. So where exactly do you draw the line on "IT Scope"?

Lets see:- You are involved in a new project, implementing a software that will help your manufacturing plant perform better, operationally. Yes, you will most probably be required to drill down to operations to understand the process, the business flow and yada yada. This is most beneficial as with better understanding of your business process, you will be able to implement the project more efficiently.

But sometimes, you the IT personnel finds yourself being saconded for a work that goes beyond your scope. Yeah, take a good hard look at your employment letter. See that little clause that states that the "Company at any time, has the right to transfer you within the group of companies as deemed fit"? Did you ponder over this before you signed the dotted line? Hmm...

So lets just say, your company suddenly decides to send you on a point of no return mission, to clean up the mess made by the business people itself. What do you do? say 'YES' cause the company is in a middle of a crisis and they need all the help they can get? or say 'NO' cause you didn't just pay 10 grand to get your CCNA to be seconded to do manual paper work filling in a warehouse in some god forsaken island?

Unless the company belongs to your dad, my opinion is to say NO. You have to draw the line some where right? It's okay if you're involved in the debacle from an IT Standpoint, not if you're doing it just cause no one else wants to take the fall for the mess, that in no way has anything to do with IT. Let's put it this way; MS Excel wasn't made for IT Geeks. It was made to make the life of everyday business people easier. If you were employed to ensure your critical business systems and network runs flawlessly, then stick to that; cause at the end of the day, no one is gonna help you out when your servers crash or services fail, cause you were too busy counting carton boxes in your store to "help out" your company, when you have about 50 other idle people sitting duck, just because management says IT personnels can do a better job. (At counting boxes? hmm...)

Do you all agree?

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